Ticket Policies

1. E-Ticket Issuance & Boarding

Upon completing your reservation, an official Electronic Ticket (E-Ticket) containing your unique booking reference number is sent via email and WhatsApp. Passengers must present a digital E-Ticket on their mobile device or a printed copy along with a government-issued photo ID upon boarding.

2. Luggage & Passenger Capacity Guidelines

Please ensure your chosen vehicle capacity matches your group size and luggage volume:

  • Executive Sedan: Up to 3 Passengers | 3 Standard Luggage Pieces
  • Luxury SUV (Suburban/Escalade): Up to 6 Passengers | 6 Standard Luggage Pieces
  • VIP Sprinter Van: Up to 14 Passengers | 14 Standard Luggage Pieces

Oversized baggage (surfboards, golf bags, extra trunks) must be specified during booking to ensure appropriate vehicle placement.

3. Complimentary Wait Time & Flight Monitoring

We automatically track live commercial flight status for all airport arrivals:

  • Airport Pickups (MIA / FLL / PBI): Up to 60 minutes of complimentary wait time starting from actual flight landing time.
  • Hotel, PortMiami & Residential Pickups: Up to 15 minutes of complimentary wait time from scheduled pickup time.

4. Child Safety Seats

Complimentary child safety seats (rear-facing, forward-facing, or booster) are available upon request during booking. Passengers must indicate the age and child weight in the Special Requests section.

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