Refund Policy

1. Free Cancellation Window

We understand travel plans change. You may cancel your reservation up to 24 hours prior to the scheduled pickup time to receive a 100% Full Refund with zero cancellation fees.

2. Cancellation Schedule & Fees

  • More than 24 Hours Notice: 100% Full Refund credited to original payment method.
  • 12 to 24 Hours Notice: 50% Refund (50% late cancellation fee applied).
  • Less than 12 Hours Notice / Passenger No-Show: Non-refundable (100% fare retained to cover driver allocation).

3. Flight Delays & Airline Cancellations

If your airline cancels or delays your incoming flight, no cancellation penalties apply. We monitor live flight radar and automatically adjust your pickup time or reschedule your transfer without extra charge.

4. Refund Processing Time

Approved refunds are processed immediately by our billing department and will reflect back on your original credit card or bank account within 3 to 5 business days, depending on your card issuer.

5. Requesting a Refund

To cancel or request a refund, please contact our 24/7 support team with your Booking Reference Code:

Email: imptransferservice@gmail.com
Phone / WhatsApp: +1 (786) 380-5118

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